CPMS

Canadian Professional
Management Services

Effective Communications Skills

Developing Effective Workplace Communication

As a new manager or supervisor, your communication skills will directly influence your employee’s morale, engagement levels and performance. While most managers intend to communicate effectively with their employees, the reality is that workplace communication can be complex. It can be challenging to find the time and most effective methods for communicating information to your team in a timely and open way. Add in a few difficult employees and a dynamic, fast-paced work environment, and it is no wonder that new
managers and supervisors often struggle when faced with delivering difficult messages and shy away from negative feedback.


This half-day program provides foundational tools for managers and supervisors to improve their communication skills and effectively communicate with staff in different situations.

Half-Day Program Content

  • The Supervisor’s Role in Communication
  • Common Communication Pitfalls
  • Two Way Communication
  • The Power of Persuasion
  • Providing Feedback (Positive and Negative)
  • Managing Difficult Conversations & Individuals
  • Adapting Your Message
  • Tools For Communicating With Your Employees
Who Should Attend?
  • Front Line Supervisors
  • Middle Management
  • Direct Management
  • Team/Project Leaders
  • Business Owners
  • Anyone aspiring to the above positions