Program Content

• Subjective and objective data collection
• Establishing performance criteria
• Identifying critical incidents
• Building a ‘File of Accomplishment’
• How to quantify behavioural criteria
• Building a performance plan
• Communicating performance objectives in an empowering manner
• Linking employee goals with organizational goals
• Performance Standards – can you articulate them?
• Learn why performance management is an on-going process and not a single event

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1. T / F: All performance criteria can be measured.
2. List all the ways that management can link employee performance to organizational goals.
3. T / F: The sandwich approach is an effective method to provide feedback.
4. How can you motivate an employee who is already a star?
5. Why can performance appraisals be easily challenged and difficult to defend?
6. How many topics should be discussed during a single performance meeting?
7. T / F: You should meet with poor performers more often than good performers.
8. Why should you keep your employees thinking about performance?
9. What can you do if your employee does not participate in a performance meeting?
10. T / F: Good performers do not require performance appraisals.

General Information