Program Content

Please find below a number of our popular programs. Each program incorporates best human resources practices with current management theories.

Our facilitators engage our participants in discussions, case studies, role-playing and in some programs, a full simulation. We combine our experience, education and a flair for captivating our participants, to provide a learning experience that is second to none.

If you would like more information about a particular program, or would like to customize an on-site program for your organization, please do not hesitate to contact us at 1-888-452-4622 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Online Programs

Coaching Fundamentals
Dealing With Workplace Conflict
Developing Leadership Skills 1
Developing Leadership Skills 2
Effective Communications Skills
Enhancing Employee Performance
Employee Engagement
How to Become a Better Manager of People
Introduction To Labour And Employment Law
Leadership Essentials
Managing Employees in a Unionized Environment
Managing People for First Time Supervisors
Managing People for First Time Supervisors In the New Work Environment
Union Contract Negotiations
Using Progressive Discipline
Winning Grievances and Arbitrations

Five Day Programs

Strategic Leadership Program

Three Day Programs

Union Contract Negotiations
Winning Grievances & Arbitrations
How to Become a Better Manager of People
Managing Employees in a Unionized Environment
Enhancing Your Strategic Thinking and Planning Skills
Workplace Conflict Resolution and Interest-Based Negotiation Skills
Developing Effective Workplace Communication
Winning Labour Relations
Leadership Essentials
How to Manage Workplace Issues

One Day Programs

Successful Supervision
How to Become an Effective Leader
Improving Your Employees' Performance
Emotional Intelligence: A Predictor of Success
Managing Employees and the Law
Understanding Labour Law for Unionized Employers
Complying with WCB Regulations
Board Governance

Half Day Programs

Managing People for First Time Supervisors
How to Hire Smart
Dealing with Workplace Conflict
Developing Leadership Skills
Using Progressive Discipline
Enhancing Employee Performance
Introduction to Labour and Employment Law
Managing Organizational Change
Managing Employee Attendance
How to Change Poor Employee Behavior
Employee Wellness in the Workplace
Designing Your Performance Management System
Dealing with Stressful Workplace Situations
Preventing Harassment in the Workplace
Gold Seal Customer Service Level I
Gold Seal Customer Service Level II

Canadian ProfessionalManagement Services Phone: 1-888-452-6422 | Website: www.cpmsnational.com