How to Become a Better Manager of People

Where do you learn the right skills and how do you put them into practice? Typically, organizations do themselves harm by poor promotion decisions. Albeit with good intentions, we promote individuals based on strong technical skills but fail to consider the more important attribute - their ability to manage people. However, it is common knowledge that as you climb the corporate ladder, the role becomes less technical in nature and more managerial. This explains why good employees become poor supervisors!

A skilled manager of people drives expectations to achieve organizational goals. They are able to maintain positive organizational culture and increase morale, while motivating their team towards greater goals. Do you currently have the right skills and knowledge to achieve all of this?

Whether you have been recently promoted or have managed for a number of years, there is always room for improvement. Retooling is constantly required if you want to continue to succeed and to advance in your career. This is even more imperative when you are in a position of responsibility and authority. Some say “bad bosses aren’t good for your health.” Wouldn’t you agree? But how many of us have vowed that we would never be like that, but find ourselves struggling and making poor decisions?

With this program you will learn PRACTICAL TOOLS, TECHNIQUES AND CONCEPTS that will help you to become a better manager of people. You will learn how to motivate your team, set expectations, make the tough decisions and build a positive team culture. Your employees rely on your leadership skills, your organization expects you to achieve, and your career depends on your ability to manage...and now you can depend on us to show you the way!

Learning Objectives

Building a managerial tool box
Understanding and applying motivational theory
Developing a decision making model
Dealing with poor performance
Coaching employees for success
Handling common management dilemmas
Using progressive discipline when all else fails

Three Day Program Content

Critical Decision Making Skills & Delegation

Using decision making models – knowing who, when and what to delegate
Asking the right questions
Analysis and piloting – keys to success
Managing risk successfully
The delegation model
Creating critical check-points
Learning to let go

Leadership & Managing Your Time

Understanding the four quadrants of time
Organizational saturation
Time blocks and scope statements
Developing critical paths
Identifying key attributes of an effective leader
3 key components of leadership
Avoiding common leadership errors

Building Positive Culture

The six pack of culture
Understanding how organizational culture develops
Avoiding destructive sub-cultures
Initiating team traditions
Building common norms and mores
Guarding your culture – your shield
Strategies leaders use to improve culture

Effective Communication Skills

What are effective communication strategies
The power of role modeling
The ‘Art of Persuasion’
Short term vs. long term communication strategies
How you unknowingly contribute to communication failures
Verbal communications – the lost art
Fostering two-way communication

Setting Expectations

Constructing reasonable expectations
Communicating and building consensus
Setting the rules and guidelines
Building flexibility while attaining accountability
Linking individual performance objectives to a greater goal
Using the power of a ‘file of accomplishments’

Managing Performance

Creating a performance plan and developing ‘buy-in’
The primary reasons why employees don’t perform
Why managers fail to recognize performance issues
Objective and subjective criterion
How to develop employees to become peer supporters
How to gauge when performance has improved

Coaching & Motivating Your Employees

The motivation formula
Leading with the early adopters
Performance coaching – how it works
Understanding the motivation stimuli – intrinsic versus extrinsic stimuli
Using coaching sessions to achieve goals
Dealing with problematic behaviour and insolence
Building a coaching culture

Using the Power of Teambuilding

Team formation and culture
Setting team goals
Personality and its impact on a team
How to foster a sense of belonging
Utilizing each individual’s strengths to complement the team
Building a team’s shared vision

Using Progressive Discipline as a Management Tool

Progressive discipline – when all else fails
Discipline models
How to develop discipline guidelines
3 principles of progressive discipline
The ‘dirty dozen’ – 12 key considerations of discipline
Mitigating and aggravating principles

Using the Disciplinary Process

Consistent treatment does not mean identical treatment
How to write effective disciplinary letters
Culminating incidents – ‘the straw that breaks the camel's back’
What is the standard of proof?
Considering fairness and natural justice
Timing of discipline

Documentation & Investigations

When and what to document
Formal versus informal conversations – is there a difference?
Understanding how to use warnings to correct behavior
How to properly conduct an investigation
Confidentiality does not guarantee anonymity
The do’s and don’ts of disciplinary meetings

Case Studies

Your best employee is cancerous to your culture
Motivated employees, but no resources
Managing those who were once your peers
When your boss is the problem
Dealing with poisoned work environments

General Information

Why should you attend?

Small interactive hands-on programs
Role-playing and simulation of real workplace situations
Group activities, open discussions and case studies
Experienced program presenters who are leaders in their field
Practical content and information that you can use in your everyday work environment
You will not be pressured to purchase books or videos as all program materials are provided at no additional cost
Program satisfaction guaranteed!

Who Should Attend?

Managers and supervisors
Human resources and Labour Relations Specialists
Directors and Board Members
Administrators
Members of the Negotiations Team
Future Managers, Supervisors and those in leadership positions

General Program Information

Lunch and light refreshments are included daily
Program materials will be provided
Certificates will be presented upon completion of the program
Program is in session from 9am to 4 pm

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Canadian ProfessionalManagement Services Phone: 1-888-452-6422 | Website: www.cpmsnational.com

Learning Objectives

Three Day Program Content

General Information

Canadian Professional
Management Services