 Poor employee behaviour can be a serious, even crippling, problem to an organization. It can range from employees who do not live up to their potential to not meeting minimum standards of acceptable behaviour. Despite your good intentions and best efforts, you may not be able to change the behaviours of some employees. Learn which group of employees you can coach and mentor and therefore should spend your efforts on to gain maximum results.
This program will teach you the most powerful methods of changing behaviour. It will also show you how to set up a plan that your employees will buy into and support, resulting in meaningful and lasting improvements. You have the ability to help your employees change their behaviour: in this program, learn how to accomplish this.
Program Content
- The role of supervisors in shaping employee behaviour
- The most effective behavioural change principles
- Poor behaviour, what exactly is it?
- A 6 step behavioural change model
- How to build commitment to changing poor behaviour
- Coaching and mentoring explained
- The rapidly increasing need for mentoring
- When is mentorship appropriate
Quiz
- How do you handle an employee who denies their poor behaviour?
- What is the correct ratio of positive to negative comments given to employees?
- T/F: Managers often have quite a good idea why the employee is behaving poorly.
- Who is the best person to come up with solutions to poor behaviour, the manager, or the employee?
- What are the 3 most common mistakes managers make when trying to solve a problem of poor behaviour?
- T/F: When a manager admits to causing part of a problem, it results in a loss of trust from the employee.
- T/F: Spend more time dealing with your poorly performing employees.
- When should you mentor an employee?
- T/F: A mentor has an accurate estimate of how well the mentoring relationship is going.
- What are the steps to mentorship?
General Information
Why should you attend?
- Small interactive hands-on programs
- Role-playing and simulation of real workplace situations
- Group activities, open discussions and case studies
- Experienced program presenters who are leaders in their field
- Practical content and information that you can use in your everyday work environment
- You will not be pressured to purchase books or videos as all program materials are provided at no additional cost
- Program satisfaction guaranteed!
Who Should Attend?
- Managers and supervisors
- Human resources and Labour relations specialists
- Directors and board members
- Administrators
- Members of the negotiations team
- Future managers, supervisors and those in leadership positions
General Program Information
- Program materials will be provided
- Certificates will be presented upon completion of the program
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